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General conditions of sale, General Data Protection Regulation (GDPR)
Terms and Conditions
Article 1 :
These general conditions of sale are reserved exclusively for the rental of the “Villa des Chênes”.
Article 2 – Duration of stay :
The tenant signing this contract concluded for a fixed period may not in any circumstances claim any right to remain in the premises at the end of the stay.
Article 3 – Conclusion of contract:
The reservation becomes effective as soon as the tenant has paid the full rental amount.
The rental concluded between the parties can in no circumstance even partially benefit third parties, natural or legal persons, except with the written agreement of the owner.
Any violation of this last paragraph could result in the immediate termination of the rental at the fault of the tenant, the rental proceeds remaining definitively acquired by the owner.
Article 4 – Absence of withdrawal :
For internet bookings, the tenant does not benefit from the withdrawal period, in accordance with article L121-21-8 of the consumer code relating in particular to the provision of accommodation services provided on a date or at a frequency determined.
Article 5 – Cancellation by the tenant :
Any cancellation must be notified by registered letter to the owner.
A) Cancellation before arrival at the premises:
If the cancellation occurs at least 60 days before the scheduled date of entry into the premises. The tenant will be reimbursed 70% of the rental.
If the cancellation occurs at least 60 days before the scheduled date of entry into the premises. The tenant will be reimbursed 70% of the rental.
If the cancellation occurs within 15 days before the scheduled date of entry into the premises. The tenant will not be able to claim any reimbursement, except in the event of death, hospitalization (direct family link). Reimbursement will then be made up to 70% of the rental after studying the file and supporting documents.
If the tenant does not appear within 12 hours of the arrival time indicated on the contract, this contract becomes void and the owner can dispose of the villa. It is the tenant’s responsibility to notify the owner as soon as possible of their delay by telephone, text or e-mail. The amount of the reservation remains with the owner.
B) Cancellation during the stay :
If the stay is shortened, the rental price remains with the owner. There will be no refund.
Article 6 – Cancellation by the owner :
The owner pays the tenant all of the sums paid, as well as an indemnity at least equal to that which the tenant would have borne if the cancellation had been made by him on that date.
Article 6 does not come into force, in the event of force majeure such as (damaged house, forest fires, acts of God, etc.) not under the control or responsibility of the owner.
Article 7 – Arrival :
The tenant must appear on the specified day and time mentioned on this contract. In the event of late or delayed arrival, the tenant must notify the owner. Otherwise, article 5 applies.
Article 8 – Payments :
Either a deposit corresponding to 30% of the rental, or a full payment, validates the reservation. The balance of the rental is paid no later than the day of arrival upon delivery of the keys by PAYPAL or in cash, check and credit card excluded. A valid identity document is required regardless of the payment method.
Article 9 – Inventory :
An inventory is drawn up jointly and signed by the tenant and the owner or his representative at the arrival and departure of the rental period of the villa. This inventory is the only reference in the event of a dispute concerning the inventory.
The state of cleanliness of the villa on arrival of the tenant must be noted in the inventory. The cleaning of the premises is the responsibility of the tenant during the rental period and before his departure.
Article 10 – Security deposit or deposit :
On arrival of the tenant, a security deposit of 1200 euros in cash is requested by the owner. If the tenant has provided an insurance document, then this security deposit corresponds to a deposit check of 1000 euros and will not be debited, plus 200 euros in cash corresponding to the cleaning guarantee. Otherwise the tenant must pay the deposit in the amount of 1200 euros in cash. After the contradictory establishment of the exit inventory, this deposit is returned, after deduction of the cost of repairing the premises (poorly / not done cleaning) and / or if damage was observed.
In the event of early departure (prior to the day mentioned on this contract) preventing the establishment of the inventory on the same day of the tenant’s departure, the deposit is returned by the owner within a period not exceeding one month.
Article 11 – Use of the premises :
The tenant must ensure the peaceful nature of the rental and make use of it in accordance with the destination of the premises.
Article 12 – Capacity :
This contract is established for a maximum capacity of 8 people. If the number of tenants exceeds the capacity, the owner can refuse additional people. Any modification or breach of the contract will be considered on the initiative of the client.
Article 13 – Pets :
Pets are not allowed in the villa. In case of non-compliance with this clause, the owner can refuse the stay: no refund will be made
Article 14 – Insurance :
The tenant is responsible for all damage caused by him. He must be insured by a resort type insurance contract for these various risks.
Article 15 – Disputes :
Any complaint relating to the inventory and / or the status of the description of the place of stay, must be submitted to the reservation service within 2 days of entering the premises. Any other complaint must be sent to him as soon as possible, by letter.
Need information, a particular question, a problem of dates on your stay?
You can reach us by phone or contact us by e-mail in click here :
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General Data Protection Regulation (GDPR)
Concerned about the rights of individuals, in particular with regard to automated processing and in a desire for transparency with our customers, we have implemented a policy covering all of these processing, the purposes pursued by them as well as the means of action available to individuals so that they can best exercise their rights.
For any further information on the protection of personal data, we invite you to consult the Cnil website (https://www.cnil.fr/fr/rgpd-par-ou-commencer)
Continued navigation on this site constitutes unreserved acceptance of the following terms and conditions of use. The version currently online of these conditions of use is the only enforceable during the entire period of use of the site and until a new version replaces it.
Article 1 – Legal notices
1.1 Site:
https: // villadeschenes-ponteves.com
1.2 Publisher:
Villa des Chênes, 210 Chemin des Chênes, 83670 Pontevés.
E-mail address: reservation@villadeschenes-ponteves.com
1.3 Host:
villadeschene-ponteves.com is hosted by Ionos by 1 & 1 whose head office is located at 7 Place de la Gare, 57200 Sarreguemines.
1.4 Data protection officer (DPO):
A data protection officer Inos by 1 & 1, info@ionos.fr, is at your disposal for any question relating to the protection of your personal data.
Article 2 – Access to the site
Access to and use of the site are reserved for strictly personal use. You agree not to use this site and the information or data contained therein for commercial, political, advertising purposes and for any form of commercial solicitation and in particular the sending of unsolicited e-mails.
Article 3 – Site content
All brands, photographs, texts, comments, illustrations, images, animated or not, video sequences, sounds, as well as all computer applications that could be used to operate this site and more generally all the elements reproduced or used on the site are protected by the laws in force under intellectual property.
They are the full property of the publisher or its partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of the publisher, is strictly prohibited. The fact that the publisher does not initiate proceedings upon becoming aware of these unauthorized uses does not constitute acceptance of said uses and waiver of prosecution.
Article 4 – Site management
For the proper management of the site, the publisher may at any time:
suspend, interrupt or limit access to all or part of the site, reserve access to the site, or to certain parts of the site, to a specific category of Internet users;
delete any information that could disrupt its operation or that contravenes national or international laws;
suspend the site in order to proceed with updates.
Article 5 – Responsibilities
The responsibility of the publisher cannot be engaged in the event of a failure, breakdown, difficulty or interruption of operation, preventing access to the site or to one of its functions.
The material of connection to the site that you use is under your full responsibility. You must take all appropriate measures to protect your material and your own data, in particular from viral attacks over the Internet. You are also solely responsible for the sites and data that you consult.
The publisher cannot be held responsible in the event of legal proceedings against you:
due to the use of the site or any service accessible via the Internet
due to your non-compliance with these general conditions.
The publisher is not responsible for damage caused to yourself, to third parties and / or to your equipment as a result of your connection or your use of the site and you renounce any action against it as a result.
If the publisher were to be the subject of an amicable or judicial procedure because of your use of the site, he may turn to you to obtain compensation for all the damages, sums, convictions and costs that could arise from this procedure.
Article 6 – Hypertext links
The setting up by users of any hypertext links to all or part of the site is strictly prohibited, without the prior written authorization of the publisher.
The publisher is free to refuse this authorization without having to justify his decision in any way. In the event that the publisher grants its authorization, it is in any case only temporary and may be withdrawn at any time, without obligation of justification at the expense of the publisher.
Mowing information accessible via a link to other sites is not published by the publisher. The publisher has no rights to the content present in said link.
Article 7 – Data collection and protection
Your data is collected by the villadeschenes.com site
Personal data means any information concerning an identified or identifiable natural person (data subject); is deemed identifiable a person who can be identified, directly or indirectly, in particular by reference to a name, an identification number or to one or more specific elements, specific to his physical, physiological, genetic, psychic, economic, religious identity. social.
The personal information that can be collected on the site is mainly used by the publisher for the management of relations with you, and if necessary for the processing of your reservation.
The personal data collected are as follows :
Last name First Name
Address
Mail address
Phone number
Financial data: as part of the payment of the reservation on the website, the latter records financial data relating to the user’s credit card. A data protection officer: Ionos by 1 & 1, infos@ionos.fr, is at your disposal for any question relating to the protection of your personal data.
Article 8 – Right of access, rectification and dereferencing of your data.
In application of the regulations applicable to personal data, users have the following rights:
the right of access: they can exercise their right of access, to know the personal data concerning them, by writing to the electronic address infos@ionos.fr. In this case, before the implementation of this right, the platform may request proof of the identity of the user in order to verify its accuracy;
the right of rectification: if the personal data held by the site are inaccurate, they may request that the information be updated;
the right to delete data: users can request the deletion of their personal data, in accordance with the applicable data protection laws;
the right to limit processing: users can request the Platform to limit the processing of personal data in accordance with the assumptions provided for by the GDPR;
the right to oppose the processing of data: users can object to their data being processed in accordance with the assumptions provided for by the GDPR;
the right to portability: they can request that the site give them the personal data they have provided to transmit them to a new Platform.
You can exercise this right by contacting us at the following address:
Villa des Chênes, 210 Chemin des Chênes, 83670 Pontevès.
Or by email, at the address: reservation@villadeschenes-penteves.com
You can also contact our data protection officer: Ionos by 1 & 1, infos@ionos.fr, who is at your disposal for any question relating to the protection of your personal data.
Any request must be accompanied by a photocopy of a valid identity document signed and mention the address at which the publisher can contact the requester. The response will be sent within one month of receiving the request. This one month period may be extended by two months if the complexity of the request and / or the number of requests so require.
Since Law No. 2016-1321 of October 7, 2016, people who wish to do so have the possibility of organizing the fate of their data after their death. For more information on the subject, see can consult the website of the Cnil (https://www.cnil.fr/).
Users can also lodge a complaint with the Cnil on the Cnil website: https://www.cnil.fr/
We recommend that you contact us first before filing a complaint with the CNIL, as we are at your entire disposal to resolve your problem.
Article 9 – Use of data
The personal data collected from users is intended to make the site reservation service available, improve it and maintain a secure environment. The legal basis for processing is the execution of the contract between the user and the site. More specifically the uses are as follows:
user access and use of the site;
site management and site optimization;
implementation of user assistance;
verification, identification and authentication of data transmitted by the user;
prevention and detection of fraud, malware (malware) and management of security incidents;
management of any disputes with users;
organization of the conditions of use of payment services.
Article 10 – Data retention policy
The website keeps your data for the time necessary to provide you with its services or assistance.
To the extent reasonably necessary or required to comply with legal or regulatory obligations, settle disputes, prevent fraud and abuse or apply our terms and conditions, we may also retain some of your information if necessary, even after you have completed your period rental or that we no longer need to provide you with our services.
Article 11 – Sharing of personal data with third parties
Personal data may be shared with third-party companies exclusively in the European Union, in the following cases:
when the user uses payment services, for the implementation of these services, the site is in contact with third-party banking and financial companies with which it has contracted;
when the user authorizes the website of a third party to access their data;
when the site uses the services of providers to provide user assistance and payment services. These providers have limited access to user data, in the context of the performance of these services, and have the contractual obligation to use them in accordance with the provisions of the applicable data protection regulations. personal;
if required by law, the site may transmit data to respond to complaints presented against the Platform and comply with administrative and judicial procedures.
Article 12 – Cookies
What is a “cookie”?
A “cookie” or tracer is an electronic file placed on a terminal (computer, tablet, smartphone, etc.) and read for example when consulting a website, reading an email, installing or the use of software or a mobile application, regardless of the type of terminal used (source: Cnil.fr).
By browsing this site, “cookies” from the company responsible for the site concerned and / or third-party companies may be placed on your terminal.
All information collected will only be used to monitor the volume, type and configuration of traffic using this site, to develop its design and layout and for other administrative and planning purposes and more generally to improve service. that we offer you.
For more information on the use, management and deletion of “cookies” for any type of browser, we invite you to consult the Cnil website.
Aride 13 – Photographs and presentation of the villa
The photographs showing the villa and their description are not contractual and do not bind the publisher.
Article 14 – Applicable law
These conditions of use of the site are governed by French law and subject to the jurisdiction of the courts of the publisher’s head office, under sedia of an allocation of specific jurisdiction arising from a particular law or regulation.
Article 15 – Contact us
For any question, information on the rental of the villa, or concerning the site itself, you can leave a message at the following address: reservation@villadeschenes-ponteves.com
Need information, a particular question, a problem of dates on your stay?
You can reach us by phone or contact us by e-mail in click here :